Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by us, either from the relevant airline or consolidator. This usually takes 10-12 weeks but in some cases (e.g. lost tickets) it may take considerably longer, i.e. up to 9 months.

Visa requirements vary greatly depending upon the individual and the country - for UK residents, we recommend that you consult the UK Visa enquiry website on : www.ukvisas.gov.uk or contact us well in advance of your travel date if you are in doubt.

Please ensure that you have a current passport with at least 6 months validity, prior to your travel dates. For traveling to United States of America it is mandatory to have a Machine Readable Passport.

In the UK, the UK Foreign Office website is a useful source for further information : www.fco.gov.uk - for other countries, please consult their related site.

Please call our UK reservations team on : 0870 811 0233 and they will assist you with this or you can email us on : info@aeroholidays.co.uk N.B. Any cancellations or amendments must be made through Aeroholidays.co.uk and not with the hotel or this may affect any refund due to you.

We accept payment by Visa, MasterCard, UK Debit, Switch cards and Amex.

Our site is secure - upon entering your details, these will be encrypted. We store a minimum of customer information and we never pass this on to any other company or supplier.

Yes, in most cases apart from group travel on which we accept deposits.

Any refund due will be credited directly to the credit/debit card that was used to pay for the booking.

E-ticketing is an extremely convenient way of travelling because it confirms your air ticket purchase without the need for a hard-copy record. The airline you are flying with stores all the ticket data on its computer, which means there is no paper ticket for you to collect and -more importantly - no ticket to lose. With an e-ticket, all you need to do is go straight to the check-in desk with a valid passport and a copy of the email confirmation sent out by Aero Holidays confirming your itinerary. Once these have been checked and verified, your boarding pass will be issued.

In writing or by speaking to one of our Customer Relations agents on the telephone. All cancellation requests need to be received prior to departure. Reservations will be cancelled automatically if any payment has not been received within 72 hours of the booking. All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.

You should expect to receive your tickets/vouchers within 7 days of your date of travel. If travel is within 7 days your ticket will be sent within 24 hours. For Registered Mail (within the UK) or courier deliveries a signatory must be at the delivery address at the time of delivery. If they cannot effect delivery a card will be left, providing you with the location of your local depot. Please take identification with you for collection.

Each airline has its own Baggage Allowance. Please consult your Travel Consultant or the airline directly.

Yes, you need to call us or the Airline to confirm your tickets at least 72 hours prior to Departure. Please also make sure that you confirm your return journey also at least 72 hours prior to departure.

A Direct Flight might have a refueling stop before reaching its destination.

Please call our UK reservations team on : 0870 811 0233 and they will assist you with this or you can email us on : info@aeroholidays.co.uk N.B. Any cancellations or amendments must be made through Aeroholidays.co.uk and not with the hotel or this may affect any refund due to you.

All the rates quoted on our site are PER ROOM for the duration of the WHOLE STAY requested. All prices include service and local taxes.

"Available" confirmation indicates that your request is available from assigned rooms that we hold for Aero Holidays. If booked, these can be confirmed in seconds. "On Request" confirmation is where we have no pre-assigned rooms available that match your requirements and need to request room(s) for you directly from the hotel. If you book a hotel showing "On Request", we contact the hotel on your behalf and you will receive a reply to your request within 48 hours.

If you book a hotel that is showing "Available" confirmation, you will receive a confirmation email within a few minutes. If you make an "On Request" booking, assuming the hotel is able to accommodate your request, you will receive a confirmation email from us within 48 hours. Confirmation emails will include full booking details and confirm the price you have paid. If an "On Request" booking cannot be confirmed by the hotel, we will advise this to you by email within 48 hours.

Please print a copy of your confirmation email to present at check-in as proof of your reservation.

If you have not received your confirmation email within 4 hours of making a booking, please check your deleted items / 'Junk Mail' folder. Most email accounts offer an unwanted mail filter service to protect you from junk mail, and it is possible that your confirmation has been mistakenly filtered by this service. We would also advise that you change your filter settings to allow Aeroholidays.co.uk mail through.

No. The booking confirmation printed from the Aero Holidays site is all you need. Please note that for hotels showing "Available" confirmation Aero Holidays travel has rooms assigned for our clients and we only supply your name to the hotel 72 hours prior to your arrival; if you contact them before this they will not have your details yet. For "On Request" bookings we forward your name to the hotel at the time of booking. In neither case do you need to contact the hotel yourself.

Most definitely - we have negotiated special rates with all the hotels that we offer - up to 50% off.

In the first instance, please try to contact us on our reservations or emergency number or contact the hotel direct. If you fail to pre-advise that you will not be arriving as planned, the hotel may cancel your booking and re-sell your room. In this instance, either the first night will be charged or the hotel will levy a charge according to the contract under which the booking was made and sold to you.

Hotel details are displayed online. If you have a specific requirement, please call our reservations.

For legal and safety reasons, many hotels do not accept booking from unaccompanied children and we strongly recommend that you contact us prior to booking, as children under 18 may be refused accommodation if they arrive without a responsible adult.

Yes, in most cases apart from group travel on which we accept deposits.

All hotels on the web site have a report that contains information relating to its location. It is your own responsibility to arrange travel to and from the hotel.

Some hotels offer parking facilities either on-site or nearby - most levy parking charges which will vary.

Check in time at most hotels usually starts around 15:00 p.m. onwards to allow the rooms to be cleaned and re-stocked after the previous occupant/s, but some hotels may allow you to check in earlier and most will let you leave your luggage at reception. Your rooms are guaranteed for late arrival. Please note however, that if you fail to check in by 09:00 a.m. the following day, the hotel is under no obligation to keep your room and may charge you.

Check out time is usually around 11:00 a.m., however, please ask your hotel as they may offer a late check out facility ( this usually carries a small fee.) Most hotels will allow you to leave your luggage at reception and collect it before leaving for the airport .

This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). But on check-out, the hotel will usually give you the option of paying by cash instead .

Some hotels may levy daily or weekly charges for room safe's, air-conditioning or gym/leisure facilities and where these are confirmed to us, we will always display them - if you are in any doubt, please contact our reservations team, who will gladly call the hotel to clarify prices. Many US hotels have ' honor bars ' which contain goodies, games, drinks, condoms etc and work on a system of trust, in that guests must leave money each time they take something from the bar or pay at reception on departure - if payment is not made at the time, the hotel will reserve the right to levy the charge after the client's departure and may seek payment either direct or through their supplier.

For special requirements, please call us and we will contact the hotel to check if they can accommodate your request..

Continental breakfast will typically consist of croissants, rolls or bread, cold meats, fruit, cereals, tea / coffee and fruit juices. Buffet breakfast will usually consist of croissants, rolls or bread, salami and other meats, cheeses, yoghurts, cereals, fruit, jams & spreads, tea / coffee and fruit juices. There may also be some hot food choices, such as sausages, eggs and bacon.

No - if we add a superior classification to the general rating, it means the hotel falls between 2 categories, so a 3* Superior for instance, will be better than a 3 star but not quite up to the standard of a 4 star.

Please click here for room type explanation.

Most of our rooms are en-suite, however, we will advise you when they are not.

En-suite facilities always include a shower or a bath, or both. Should you have a specific requirement, please contact our Reservations Department who can request this for you.

We offer a full range of hotel special offers and discount deals.

Please remember that the price you pay is the total for yourself and anyone traveling with you, as advised to us when you make your booking. If you then arrive at the hotel with additional guests or are joined by a guest during your stay, the hotel will expect immediate payment for them and may charge you at their normal daily rate.

Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.

Most hotels and some vacation rentals offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Lodging Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or vacation rental.

Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. If included, it should be listed on the Lodging Information page.